The results so far are shown below.
Total responses: 445
1 | Are you? | ||
Male | 163 | 36% | |
Female | 281 | 63% | |
2 | In the past 12 months, how many times have you or a member of your family e.g. a child, seen a Doctor or Nurse at the Practice? | ||
None | 13 | 2% | |
1-5 times | 252 | 56% | |
5-10 times | 116 | 26% | |
More | 62 | 13% | |
3 | Which Practice do you normally attend? | ||
James Preston | 201 | 45% | |
Ashfurlong | 238 | 54% | |
4 | In your opinion how welcoming and comfortable are our premises? | ||
Excellent | 120 | 27% | |
Very good | 177 | 39% | |
Good | 120 | 27% | |
Fair | 26 | 5% | |
Poor | 1 | 0% | |
5 | When requesting an appointment please rate how courteous and helpful our Reception Staff are? | ||
Excellent | 125 | 28% | |
Very good | 153 | 34% | |
Good | 124 | 27% | |
Fair | 33 | 7% | |
Poor | 10 | 2% | |
6 | Please rate how easily you were able to make an appointment... Within 48 hours? | ||
Excellent | 82 | 18% | |
Very good | 131 | 29% | |
Good | 127 | 28% | |
Fair | 75 | 16% | |
Poor | 29 | 6% | |
6 a) | More than 2 days in advance? | ||
Excellent | 85 | 19% | |
Very good | 126 | 28% | |
Good | 138 | 31% | |
Fair | 58 | 13% | |
Poor | 36 | 8% | |
7 | How do you rate the Doctor/Nurse in listening to you, and explaining clearly? | ||
Excellent | 161 | 36% | |
Very good | 192 | 43% | |
Good | 76 | 17% | |
Fair | 15 | 3% | |
Poor | 1 | 0% | |
7 a) | Please rate how well your questions and concerns were answered? | ||
Excellent | 143 | 32% | |
Very good | 186 | 41% | |
Good | 91 | 20% | |
Fair | 23 | 5% | |
Poor | 0 | 0% | |
8 | When seeing the Doctor with a young child how satisfied are you with the support and help given? | ||
Excellent | 54 | 36% | |
Very good | 58 | 38% | |
Good | 32 | 21% | |
Fair | 5 | 3% | |
Poor | 0 | 0% | |
9 | Are you aware of our Minor Illness clinics run by a Nurse Prescriber, who will see patients with the following illnesses... Sore throat, chest infection, ear infection, rash, urinary infection and simple eye infections, emergency contraception etc | ||
Yes (go to Q9a) | 177 | 39% | |
No (go to Q10) | 267 | 60% | |
9 a) | Do you feel this benefited you? | ||
Yes | 155 | 89% | |
No | 18 | 10% | |
9 b) | If you selected 'No', please explain... | ||
[text response - use View Comments] | |||
10 | Have you requested a Home Visit? | ||
Yes (go to Q10a) | 48 | 10% | |
No (go to Q11) | 397 | 89% | |
10 a) | If yes, how satisfied were you with your Home Visit? | ||
Very satisfied | 19 | 86% | |
Satisfied | 1 | 4% | |
Neither satisfied nor dissatisfied | 1 | 4% | |
Dissatisfied | 1 | 4% | |
Very dissatisfied | 0 | 0% | |
11 | Do you have a longstanding illness or disability? | ||
Yes (go to Q11a) | 191 | 43% | |
No (go to Q12) | 250 | 56% | |
11 a) | How well do you feel that you have been signposted to services to help you deal with your problem to your satisfaction for a better quality of life? | ||
Excellent | 47 | 24% | |
Very good | 53 | 27% | |
Good | 58 | 29% | |
Fair | 28 | 14% | |
Poor | 9 | 4% | |
12 | Please rate how well the Practice opening hours matches your requirements? | ||
Excellent | 97 | 21% | |
Very good | 162 | 36% | |
Good | 136 | 30% | |
Fair | 40 | 9% | |
Poor | 6 | 1% | |
12 a) | Are you aware of our opening hours for both James Preston and Ashfurlong? | ||
Yes | 286 | 64% | |
No | 155 | 35% | |
12 b) | Are you aware of our late evening surgeries on a Monday evening and Saturday morning at Ashfurlong? | ||
Yes | 230 | 51% | |
No | 214 | 48% | |
13 | Are you aware you can book an appointment online? | ||
Yes (go to Q13a) | 256 | 57% | |
No (go to Q 14) | 188 | 42% | |
13 a) | How do you rate this service? | ||
Excellent | 99 | 38% | |
Very good | 75 | 29% | |
Good | 58 | 22% | |
Fair | 17 | 6% | |
Poor | 6 | 2% | |
14 | Are you aware you can order prescriptions online? | ||
Yes (go to Q14a) | 260 | 58% | |
No (go to Q15) | 185 | 41% | |
14 a) | How do you rate this service? | ||
Excellent | 125 | 48% | |
Very good | 81 | 31% | |
Good | 45 | 17% | |
Fair | 7 | 2% | |
Poor | 2 | 0% | |
15 | When waiting for your appointment do you read the information screens, notice boards and posters situated in the waiting areas? | ||
Yes (go to Q15a) | 376 | 84% | |
No (go to Q16) | 68 | 15% | |
15 a) | Do you find the information interesting and helpful? | ||
Always | 336 | 89% | |
Maybe | 34 | 9% | |
Never | 5 | 1% | |
16 | Would you recommend this Practice to others? | ||
Yes | 436 | 98% | |
No | 6 | 1% | |
17 | Comments Do you have any suggestions to help the Practice improve the services provided to patients? | ||
[text response - use View Comments] |